Customer Problem: Drive clicks. Was trying to copy my files off the drive, used a program and after a week the drive started clicking.
Customers desktop hard drive was clicking and making a grinding noise. We opened the drive in our clean room immediately for the customer while he waited. The image on the left shows the heads are rubbing against the platters in the landing zone, digging a groove into the platter. Then if you take a look at the image on the right; we step back and see it has also created a groove where the heads sit idle in the stand-by position, as well as the outer region where it was trying to access some user data. This is a crashed drive that is unrecoverable.